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Returns & Delivery

RETURNS POLICY

Returns
Our policy lasts fourteen days. If fourteen days have gone by since the delivery of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a proof of purchase, if you purchased online you may simply provide us with your order number.

If any item not in its original condition, is damaged for reasons not due to our error it is not eligible for a return.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.

Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account or credit card company, it may take some time before your refund is officially posted. There is often some processing time before a refund is posted. If you have ay concerns please contact us at info@colenimo.com.

Exchanges (if applicable)
If you need to exchange an item please contact us at info@colenimo.com providing your order number.

Gifts
If an item was purchased for you as a gift and is eligible for a refund please note the refund will be issued to the gift-giver.

Shipping
To return your product, you should mail your product to:

Colenimo
110A Columbia Road
London
E2 7RG

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on your location, the time it may take for an exchanged product to reach you, may vary.

Items will not be refunded until the returned package has been received. We strongly recommend that  you use a tracked service or insure valuable items if returning. We do not accept responsibility for shipping fees, sales taxes or import duties. Additional shipping charges may apply to exchanges. We are not responsible for items that you have returned which have been lost or damaged in transit.

Delivery
We aim to delivery all orders as quickly as possible. Any delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors that may cause delays. In the event of a delayed or lost delivery we can offer a refund after 6 weeks from the purchase date.